These Terms of Service (“Terms”) govern access to and use of the Superconductor platform and services (the “Service”). By executing an agreement, order form, or otherwise accessing the Service, Customer agrees to be bound by these Terms.

1. Definitions

“Affiliates”
Any entity that directly or indirectly controls, is controlled by, or is under common control with a party.

“Confidential Information”
Includes Customer Data, the terms of this agreement, and any non-public business, technical, or financial information disclosed by either party that a reasonable person would consider confidential. Excludes information that is public, independently developed, or rightfully obtained without restriction.

“Customer Data”
All data submitted to or stored within the Service by Customer or its Users.

“Users”
Individuals authorized by Customer to access and use the Service.

“Service”
The Superconductor enterprise software platform, including all modules, features, and related functionality provided under an order or subscription.

“Third-Party Applications”
Any third-party software, integrations, or services that connect to or interoperate with the Service.

2. Use of the Service
2.1 Customer Responsibilities

Customer agrees to:

Provide accurate and up-to-date account information
Maintain security of login credentials
Be responsible for all activity under its account
2.2 User Access
Each User must have unique login credentials
Credentials may not be shared
Customer is responsible for all actions taken by Users
2.3 Acceptable Use

Customer shall not:

Reverse engineer, copy, or modify the Service
Use the Service to build a competing product
Attempt unauthorized access or system probing
Use the Service for unlawful, harmful, or abusive purposes
Transmit malicious code or harmful data

Customer must comply with all applicable laws and regulations when using the Service.

3. Third-Party Applications

Use of third-party integrations is at Customer’s discretion and risk.
Superconductor:

Does not guarantee third-party functionality
Is not responsible for data shared with third parties
Is not liable for third-party services or outcomes
4. Data & Security
4.1 Data Transmission

Customer acknowledges that:

Data is transmitted over the internet
No system is completely secure
Superconductor is not responsible for transmission risks outside its infrastructure
4.2 Security

Superconductor maintains commercially reasonable safeguards to protect Customer Data, including administrative, technical, and physical protections.

5. Confidentiality

Each party agrees to:

Protect the other party’s Confidential Information
Use it only for purposes of the Service
Disclose only when required by law or with consent
6. Ownership
Customer retains all rights to Customer Data
Superconductor retains all rights to the Service, including all intellectual property

Customer grants Superconductor a limited right to use Customer Data solely to provide and improve the Service.

7. Service Levels & Support
The Service will be provided using commercially reasonable care
Documentation and support resources will be made available
Paid support and professional services may be offered separately
8. Warranties & Disclaimers

Superconductor warrants that:

The Service will perform materially as described
It will be delivered with reasonable care and skill

However, the Service is provided “as is”, and Superconductor does not guarantee:

Error-free or uninterrupted operation
That the Service will meet all Customer requirements
9. Limitation of Liability

To the maximum extent permitted by law:

Neither party is liable for indirect, incidental, or consequential damages
Total liability is limited to fees paid in the prior 12 months

These limits reflect the allocation of risk between the parties.

10. Indemnification
10.1 By Superconductor

Superconductor will defend Customer against claims that the Service infringes third-party intellectual property rights.

10.2 By Customer

Customer will defend Superconductor against claims arising from:

Customer Data
Misuse of the Service
Violation of laws or third-party rights
11. Suspension & Termination

Superconductor may suspend access if:

Payments are overdue
The Service is used in a harmful or illegal way

Either party may terminate for material breach if not cured within 30 days.

Upon termination:

Access to the Service ends
Customer Data may be deleted after a reasonable period
12. Modifications

Superconductor may:

Update the Service over time
Modify these Terms with notice

Continued use of the Service constitutes acceptance of updated Terms.

13. Service Monitoring & Analytics

Superconductor may:

Monitor usage for security and performance
Use aggregated, anonymized data to improve the platform

Customer Data will not be disclosed in identifiable form.

14. General
These Terms govern the use of the Service
Any additional agreements or order forms may supplement these Terms
If any provision is invalid, the remainder remains enforceable

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This Privacy Policy explains how Superconductor (“we,” “our,” or “us”) collects, uses, and protects information when you visit or interact with our website located at superconductor.ai (the “Website”) or use our services.

By accessing the Website or submitting information, you agree to the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

Visitors to the Superconductor website
Users who submit information through forms, demos, or accounts
Prospective and current customers

“Personal Information” means any information that identifies or relates to an individual or business.

2. Information We Collect

We may collect the following types of information:

Information You Provide
Name
Email address
Company name
Job title
Phone number
Any information submitted through forms, demos, or communications
Automatically Collected Information
IP address
Device and browser information
Pages visited and interactions on the Website
Date and time of access
Usage Information

We may collect information about how you interact with our Website and services, including:

Features viewed or engaged with
Content interactions
Navigation patterns
3. How We Use Information

We use collected information to:

Provide and improve our Website and services
Respond to inquiries and demo requests
Communicate with you about products, updates, or relevant content
Analyze usage and optimize performance
Maintain security and prevent fraud
4. How We Share Information

We do not sell your personal information.

We may share information in the following limited circumstances:

Service Providers

With vendors who help us operate the Website or deliver services (e.g., hosting, analytics, CRM tools).

Business Operations

To support internal operations such as:

Account management
Analytics
Customer support
Legal Requirements

If required by law, regulation, or legal process, or to protect our rights, users, or operations.

Business Transfers

In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement commercially reasonable safeguards to protect your information, including:

Access controls
Secure infrastructure
Administrative and technical protections

However, no system is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any credentials associated with your access.

6. Data Retention

We retain information only as long as necessary to:

Provide services
Fulfill business and legal obligations
Improve our platform

We may retain aggregated or anonymized data indefinitely.

7. Your Choices

You may:

Opt out of marketing communications at any time
Request updates or corrections to your information
Request deletion of your information, subject to legal obligations
8. Cookies & Tracking

We may use cookies and similar technologies to:

Understand Website usage
Improve user experience
Analyze performance

You can control cookies through your browser settings.

9. Third-Party Services

Our Website may link to or integrate with third-party tools or services.

We are not responsible for the privacy practices of third parties. You should review their policies before providing information.

10. Children’s Privacy

The Website and services are not intended for individuals under 18.
We do not knowingly collect personal information from children.

11. Updates to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the Website constitutes acceptance of the updated policy.

12. Contact

If you have questions about this Privacy Policy, you may contact us through the Website.

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